This page outlines some procedures for what to do when something is wrong with your product or you want to return it for some reason. As always, call us if you need any assistance. Cancellations
If products in your order have not shipped, you may cancel your order (via email) for those products, but may be charged a small cancellation fee of 5%, based on the total cost of the cancelled products only. The fee will only be charged if you decide to cancel after we have already processed your payment and have your products ready to ship. Shipping usually occurs sometime within 48 hours from the time at which the order was placed. Once a product has shipped, we cannot stop the package from being delivered. In this case, follow the regular return instructions described at the bottom of this page (all the return rules, described below, will apply).
Product Materials
In general, please keep all original materials (packaging, labels, instructions, warranty papers, etc.) that came with your shipment until you are positive that there is nothing wrong with anything that you received. If you don't have all the original materials, there may be delays or problems approving any returns or issuing refunds.
Wrong Products
If somehow we sent you the wrong product, simply follow the regular return instructions described at the bottom of this page. All the return rules (described below) apply, except that you will not be charged any additional shipping related fees. You must notify us within 10 days if you think you have received the wrong product.
Return Rules / 100% Satisfaction
At PRO Civic, we want to make sure you are satisfied with the products you purchased. If for any reason you are not satisfied, please call us when you receive your order and we will do everything we reasonably can to help fix the situation and make you satisfied with your purchase.
For all returns, please follow the return instructions located at the bottom of this page. You must receive a return approval email from PRO Civic for each product you wish to return. If you request approval via email within 7 days of receiving the product, you are eligible for a refund of 85% of what you paid for that product (including tax, but minus any shipping fees). If you request approval via email between 8 to 30 days after receiving the product, you are eligible for a refund of 75% of what you paid for the product (including tax, but minus any shipping fees). All sales are final and no refunds will be issued after 30 days from the date of the product delivery, even if the product is damaged or defective (a manufacturer's warranty may still apply though). Also, if you do not ship the product back to us within 20 days of receiving the return approval email, the return will be void and the sale will be considered final.
Only products that that come back to us in complete, undamaged, and in resalable condition (with all original product materials) will be eligible for refunds. Parts which have been installed or modified can't be returned. Unless we shipped the wrong product or the product is defective, you will be responsible for paying any additional shipping/packaging fees incurred due to the return. If a shipment is refused, or cannot be delivered, you will receive a refund for 85% of the product price and will have to pay an extra return shipping charge (the same as the original outgoing shipping). For some returns, we may require you to send extra information to us, such as photos or your vehicle's VIN #. This information must be sent to us within 10 days from when we request it in order for the return to be processed.
The only items we do not accept any returns on are Special Orders, Turbo/Supercharger Kits, and Wheels/Tires. In addition, you cannot return or cancel products which you are receiving as an exchange or replacement for a previous order. PRO Civic reserves the right to decide in what form to issue any refunds (credit card, check, store credit, etc.). Lastly, certain return situations may involve what we consider to be "grey areas" of our return policies. Therefore, PRO Civic always reserves the final authority to determine whether or not to accept a return and issue any refunds you are eligible for.
The bottom line: We really do want you to be happy with your purchase and will try our best to fix anything that goes wrong.
Damaged / Defective Products
FOR FREIGHT SHIPMENTS (body kits, large parts, etc.), YOU MUST INSPECT THE CONTENTS OF EACH PACKAGE AND REFUSE EACH PACKAGE THAT CONTAINS A PART YOU ARE NOT HAPPY WITH (DUE TO DAMAGE OR DEFECTS). When you sign for a product on a freight shipment, you are COMMITTING TO KEEPING THE PRODUCT IN ITS CURRENT CONDITION. Also, the delivery person CANNOT FORCE YOU TO TAKE DELIVERY on a product that you would like to refuse. For non-freight deliveries (small/medium parts), you are only allowed to refuse the package if the box is in bad condition and it looks like the product would have been damaged during shipping. In general, YOU MUST NOTIFY US IMMEDIATELY IF ANYTHING IS WRONG WITH YOUR SHIPMENT (damaged, defective, wrong item, etc.).
For all non-freight damage issues, a claim will need to be filed with the shipping company. You, the customer, may be responsible for filing the claim, depending on the exact circumstances and the shipping company's policies. Usually, PRO Civic will receive the refund for the damage claim, and we will keep the refund as store credit that you can use to reorder the product. Keep in mind, refunds will only be issued if PRO Civic or the shipping carrier determines that the product was damaged during shipping.
In rare cases, the product may be defective. This would be most evident if the package is in perfect condition, yet there is something wrong with the product, it is incomplete, or it does not work as intended by the manufacturer. In this case, still follow the regular return instructions (described at the bottom of this page). All the return rules (described above) apply, except that you will not be charged any additional shipping related fees. For these types of returns, we may require you to take photographs showing the problem with the product and also supply proof that the part has been professionally installed. You will receive a brand new identical product if PRO Civic or the part manufacturer determines that the product is defective (only product exchanges are allowed for defective product returns).
Special Orders
A special order is defined as any order that has products not listed on our website at the time of purchase, OR any order with at least 10 products, OR any order totaling over $5000 in value. The parts in special orders can only be returned if they are damaged/defective. In addition, special orders cannot be cancelled once payment is received. In rare cases, we may notify you that the order you just placed is considered a special order (eventhough it does not fit into the above definition of a special order). We will not process the order until we get confirmation from you that this is ok.
Special Civics
All the product applications on this site are for U.S. made Honda Civics with stock engines, unless otherwise noted. If you have a non-U.S. Civic (such as Canadian or Japanese) or an engine swap, you must let us know during the checkout process when it prompts you to describe your Civic. If you do not let us know, we may not accept returns or may have to charge restocking fees on the items that don't fit.
Return Instructions
1. Contact us via email or our contact form. Please write "Return Approval Request" on the subject field or first line of the email.
2. In the message, please include:
Your PRO Civic order number.
Your full name.
The products you're requesting returns for.
The reason for the return (unsatisfied, defective, incomplete, wrong part, etc.).
For defective or incomplete product returns, please describe in detail. If we require you to send extra information (such as photos or your VIN #), you must send it within 10 days or the return will be void.
3. Once we approve your return, we will email you a return approval email and, depending on the situation, we may send you a pre-paid shipping label via email or regular mail (with pre-paid labels the return shipping will be taken out of your final refund). If you do not ship the product back to us within 20 days of receiving the return approval email, the return will be void.
4. Pack the product and ship it via UPS or FedEX to the return address provided to you in the return approval email. Please also follow any other instructions we include in the return approval email.
5. We will refund/credit you or ship you a replacement product as soon as we receive your product and it passes our inspection.
