This section is designed to answer some of the common ordering & shipping questions. Please call us if you have a question that is not answered here. How to Order
The easiest and fastest way to order is through our website. Our site is protected by high-strength encryption for all sensitive information you give us. If you still want to place your order by phone, please just give us a call and we'll take care of everything.
You may also pay by mailing a money order or cashier's check to the following address:
PRO Civic
550 Maple Ave. Unit F
Carpinteria, CA 93013
Note that when using the money order or cashier's check payment method, please select "Check/Money Order" on the payment page (step 2 of 3).
Contact Information
Please provide accurate contact information (especially your phone number) when ordering. We may need to contact you if the order is delayed, or something happens in transit. In addition to this, some freight carriers (used mainly for body kits) will call 1-2 days in advance to schedule a delivery time.
Order Tracking
Once we ship any items we will email you a tracking number (if available) which can be used to track the progress of your product. In order to get you the product as quick as possible, we may ship your products separately; therefore you may receive more than one tracking number for your order. This is done free of charge and does not affect what you pay for shipping.
Shipping Fees
We offer very competitive shipping rates on all our products. When you are ready to check out, our technology queries one of our shipping companies to get you the lowest cost of shipping. For some products (such as some body kit parts, hoods, wheels/tires, etc.), we will charge a flat shipping fee, and these items will always go Ground shipping. Customers outside the Continental U.S. may have to pay more than the quoted shipping amount on flat fee and free ship items. In this case, we will call or email you back to give you an adjusted shipping quote. If you agree, then we will charge you (or reimburse you) the difference.
Ground shipping normally takes about 4 to 8 business days, while Expedited shipments usually arrive in 3 business days. If we anticipate any delay in the product shipment, we will contact you with a revised ETA using the information you gave us during the ordering process. Delayed good are very unlikely when buying through us, as we have several backup suppliers that work with us to get you your product with minimal delays.
If you are not there when the package is delivered and the package requires a signature, subsequent attempts to deliver the package may be made. If subsequent attempts are not successful, or none are attempted, your package will be returned to us. If the package needs to be reshipped, in this case you will have to pay the shipping fee.
International Orders
If you do not live in the United States, Canada, or Puerto Rico, please see our International Orders page. If you live in Canada or Puerto Rico, we may have to give you a revised shipping quote after you order. You can then decide if you want to go forward with the order, or cancel it. You can also call us before hand, or email us at customercare@procivic.com to get a shipping quote.
Shipping Restrictions
For your security, we cannot ship to Post Office boxes. In addition, customers in some areas (such as Alaska and Hawaii) may have restricted shipping options. Lastly, certain orders may be cost prohibitive to ship; we may have to call you to adjust the shipping total of your final total.
For customers paying with credit card, we reserve the right to only ship to the billing address your bank has on record for the credit card you use. Note that this does not apply if you are paying with a cashier's check or money order.
Discount Codes
If you are given a discount code, enter it in during the payment portion of the checkout process (step 2 of 3). Your revised total will appear on the confirmation page (step 3 of 3).
Sales Tax
We do not charge sales tax to customers ordering outside of California. If you are ordering within California you will be charged the appropriate sales tax on your order.
